Beardy Matt
I use the app for CCTV, the app works "ok" most of the time. My issue is that, CCTV is put in place so it can be reviewed if something has happened, Tuya make this extremely difficult. If you need to look for an event over a period of time you have no option but to watch the entire playback at normal speed. Make it possible to select a portion of the footage and allow it to be downloaded in a playable format, you can't even remove the sd card to access it due to strange file formats used.
14 people found this review helpful
Christine Weale
The device works okay when it's actually connected. But the app has multiple menus and nowhere to reconnect device to a different network. Their FAQ gives things to check but doesn't actually tell you where to go in the app/steps to resolve anything. It's aggravating to find where a particular setting is. It's a good thing the device notifies without their plan because the prices are stupid, especially when compared to Ring Protect's $3/4.
19 people found this review helpful
Anthony Charletta
Horrible app. Does not sync properly with other phones, meaning no data displayed. The data on my phone was displayed in English and then switched to Chinese. Even though I chose Fahrenheit, the app displays data in Celsius. The weight of the cat was first displayed in pounds but then switched to kilograms. This app needs to be replaced.
9 people found this review helpful
Tuya Smart Inc.
March 28, 2024
Dear user, sorry for the inconvenience. Please send the video of the issue, device id and your APP account to app_service@tuya.com. And please upload the APP log in the APP after recording the video.(me→settings→about→upload log) and please attach a screenshot of this comment to us. Thank you for your understanding and support.