Nicolette Cassano
The app keeps telling me my cards are invalid. I've tried 3 different cards, all of which I KNOW have plenty of funds on them. I updated the app thinking that was the problem, but no change. It shows me the same error message. I was unable to get my crown perks for my purchase, I couldn't get the online deal I was trying to redeem by using the app, and I had to go in the store to order which was PACKED, to make it worse, my food was wrong. I ABSOLUTELY DID NOT HAVE IT MY WAY!👎
29 people found this review helpful
Burger King, Inc.
April 14, 2024
Thank you for the time you took to provide us with valuable insights. We’ve made a note of your feedback and passed it along to the appropriate teams.
Ecks Fiftyone
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This app is pretty decent, but it really needs an option when ordering for "fast or fresh". They can market it like "maximum freshness - we'll prepare your order when you arrive" and "maximum speed - we'll prepare your order right away so it's ready when you get here". I'm so tired of ordering and then showing up 10 minutes later and I have to pull off to the side and wait 10 more minutes. I ordered ahead for a reason.
34 people found this review helpful
Burger King, Inc.
April 18, 2024
Wow, that's great feedback! Thank you so much. You Rule!
Brady H (Vadersdad)
I accepted an offer for "Whopper or impossible whopper". I was never allowed to choose between the two. I tried the built in help, but the app created overlapping pop ups, so I could not read all the instructions. I called the phone number to talk directly, but both numbers privided are no longer in service. That was a nightmare experience, and now I must cross my fingers and hope I get something I can eat.
228 people found this review helpful