KFC US - Ordering App

Unable to use Reward Points even though I have enough. For example I tried to redeem 500 points for a Chicken Sandwich, and when pressing the redeem button, it begins to load, then the redeem button reappears again and nothing gets added to the cart. The location I frequently visit has posters all over the windows to join the rewards program, so they are definitely participating. No one at that location understands why it does not work either. No one has been able to redeem points there.

The app used to be easy to login to. Now I have to enter my email in the app, switch to my email client to click the link (sending me to my browser), then FINALLY clicking a button to get back to the app. Way more complex than most other apps. I addition, the last order I made on this didn't mention the store was closed, and there is no way to cancel the order in the app. Hopefully I won't be charged for it. I will delete the app in a few minutes and not go back to KFC for quite some time.

Collect rewards! Just won't let you use them. Not a one off thing, first time I thought I messed up, but you can select a reward (in this instance a famous bowl with drink) for 750. I had 860 points. You can click the big red redeem button for an hour and all you get is "please wait..." Before it returns to "redeem". But it won't add it to your cart. Otherwise fast service but the app not working properly = -3 stars. (Yes, I cleared cache and even reinstalled... Twice)