Wim Lauryssen
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Latest update auto-selects One Finance as the destination for your insta pay, with other options hidden behind an extra menu that's super hard to miss. It feels like a pretty scummy way to make people use or create a One Finance debit account and given the very much known issues with One Finance, almost like they're trying to trick people into it. They're not even actually reading reviews, just apologizing without actually reading people's complaints.
20 people found this review helpful
ONE Finance, Inc.
March 29, 2024
Sincerely apologies! Our support team would be happy to help! Please contact us via the in-app chat ("Help" section) or send an email along to socialsupport@oneatwork.app so that we can assist further.
Nicholas Jennings
My wife tried to transfer money from her next paycheck directly to her bank account. Instead they tried to issue her a debit card saying she has to wait 7-10 business days to access it. Then, after using the useless customer support option, they repeatedly said they can't move the money back and cancel the card. She never signed up for the card, they automatically sent it after trying a transfer. Don't use this app unless you want a similar experience.
39 people found this review helpful
ONE Finance, Inc.
March 7, 2024
Sincerest apologies. We'd like to know more about your experience with us. Please reach out to our team at socialsupport@oneatwork.app.
Dewey Kirkpatrick
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App was really good until it logged me out. I attempted to log back in, entered my number, was supposed to recieve an email, email was correct, but never recieved an email to log in, not in spam or junk folder. Pretty stressful when your money is tied up and they take away access and give you no way to contact them. Edit: I recieved no response from emailing support. Cannot use in-app chat as I have been logged out, unable to log back into the app.
43 people found this review helpful
ONE Finance, Inc.
February 6, 2024
Sincerely apologies! Our support team would be happy to help! Please contact us via the in-app chat ("Help" section) or send an email along to socialsupport@oneatwork.app so that we can assist further.