babieyoonii ᴖᴥᴖ
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I used to love this app. Now, it's mostly useless to me (I use Route instead). I went to check it today, and at least 10 non-Amazon orders that were all delivered over a week ago were still marked as in transit! Even with packages that are still in transit, it shows days behind the tracking on the carrier's site and my other tracking app. Plus, Amazon NEVER works! Every time I open the app, I have to reconnect Amazon. Even after reconnecting, the orders still won't load properly or at all.
243 people found this review helpful
Shopify Inc.
March 9, 2024
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear that your experience with the app wasn't satisfactory. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. This will allow us to consider this in future updates. - Blair, Shop Support
Cherish
The app will say my package are in transit when, in actuality, they've been delivered. The app's racking status doesn't match the actual status of the shipment. Occasionally, I will get tracking for orders that aren't mind. It doesn't happen too often, but it happens enough to be noticeable. Items that ship in multiple packages will tell me the whole package is delivered until i check the actual tracking from the mailing website. Lastly, Amazon orders dont show even after logging in many times.
66 people found this review helpful
Shopify Inc.
March 22, 2024
Hi! We know how important it is to have up-to-date tracking information. While Shop's updates come directly from the carrier, there can sometimes be a delay. We are working on improving this, so thank you for holding us accountable! Our goal is to bring you up-to-the-minute notifications, so thank you for the feedback. -Victoria, Shop Support.
blakely b. b.
I've made several purchases and I, personally have not had any issues with ordering, purchasing, tracking or delivery. So far it's been a very positive experience. I would recommend to anyone. I was a little concerned and for a long time I didn't even consider ordering items and was super hesitant. But so glad I did.. bc I've received really great, quality items at amazing prices!!
54 people found this review helpful